COVID-19 Coronavirus FAQ
16th March 2020
What is COVID-19? COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown [...]
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Claims and Refunds FAQ
5th August 2016
HOW DO I SUBMIT CLAIMS TO THE SCHEME? Platinum Health has an agreement with designated service providers (DSP’s) to submit claims directly to the [...]
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Mental Health FAQ
5th August 2016
Mental health refers to our cognitive, behavioural and emotional wellbeing – it is all about how we think, feel, and behave. Mental health [...]
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Pharmacy FAQ
5th August 2016
Q What is a medicine formulary? A A formulary is a list of safe and cost-effective medicines, including both generic and brand name products, [...]
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Emergencies FAQ
5th August 2016
Q What do I do in case of an emergency? A In case of a life-threatening emergency admission, members and dependants may go the nearest hospital [...]
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Case Management FAQ
5th August 2016
Q What is a designated service provider (DSP)? A DSP is a healthcare provider or group of providers selected by the Scheme as the preferred [...]
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Client Liaison FAQ
5th August 2016
Q What is the function of the Client Liaison department? A The central Client Liaison Department is based in Rustenburg and serves as a Walk-in [...]
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Membership FAQ
5th August 2016
Q Can anyone become a member of Platinum Health? A No, Platinum Health is a restricted medical scheme. Employers within in the platinum [...]
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